Terms & Conditions

Welcome to Rozlay. By using our website or placing an order, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. General

  • These terms apply to all purchases made through our website or social media platforms.
  • Rozlay reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review them periodically.

2. Product Information

  • We make every effort to ensure that all details, descriptions, and prices of products listed are accurate. However, errors may occur.
  • All product images are for illustrative purposes only. Actual product colors may vary slightly due to lighting and screen resolution.

3. Orders & Payments

  • All orders are subject to availability and confirmation.
  • Orders can be placed via our website, WhatsApp, or official social media pages.
  • We accept Cash on Delivery (COD) and Bank Transfer as payment methods within Pakistan.
  • International orders (if applicable) must be prepaid via bank transfer or other supported methods.

4. Delivery & Shipping

  • Standard delivery time within Pakistan is 3–7 working days.
  • Delivery charges may vary depending on your location.
  • We use third-party courier services; Rozlay is not responsible for any delays or damages caused during transit.
  • In case of a failed delivery due to incorrect information provided by the customer, delivery charges will not be refunded.

5. Returns & Exchanges

  • We offer exchanges only, within 7 days of receiving your order.
  • Products must be unused, unwashed, and in original condition with tags intact.
  • Items on sale, discounted, or custom orders are non-exchangeable and non-refundable.
  • Customers are responsible for return shipping charges.
  • To initiate an exchange, please contact our customer support team at [insert email/number].

6. Cancellations

  • Orders can be cancelled within 24 hours of placement, unless already dispatched.
  • Once shipped, the order cannot be cancelled or refunded.

7. Privacy Policy

  • We respect your privacy and ensure that your personal information is protected.
  • Your data will not be shared, sold, or rented to third parties without your consent.
  • For more details, please refer to our Privacy Policy.

8. Intellectual Property

  • All content on this website, including logos, designs, images, and text, is the intellectual property of Rozlay and may not be reproduced without permission.

9. Limitation of Liability

  • Rozlay shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Contact Us

For any queries or concerns, please reach out to us at:

📧 Email: Rozlayofficial@gmail.com

📞 WhatsApp: 03325445661

📍 Instagram / Facebook: @rozlayofficial

By shopping with us, you agree to comply with our Terms and Conditions. Thank you for supporting a women-led brand — proudly made in Pakistan.